Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: November 17, 2024
At Clouds of Smoke LLC, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By engaging with our services, you consent to the terms outlined in this policy.
Information We Collect
We may collect the following information when you book our services:
• Basic Information: First Name, Last Name, Date of Birth, Phone Number, Email Address, Delivery Zip Code.
• Preferences: Selected Package and Preferred Contact Method (WhatsApp, Text Message, or Phone Call).
• Identity Verification: A valid government-issued ID to confirm compliance with the legal age requirement (21+).
• Payment Information: Credit Card details and Billing Address for processing payments and securing reservations.
Why We Collect Your Information
We collect and use your information for the following purposes:
1. Order Fulfillment: To process and deliver your hookah rental or catering orders.
2. Identity Verification: To ensure compliance with the legal age of 21+ years and prevent unauthorized use of our services.
3. Payment Processing: To securely process payments, deposits, and refunds.
4. Chargeback Defense: In the event of disputes, such as illegal chargebacks, we may use identity verification details, including government-issued IDs, as proof that the service was authorized by the customer.
5. Legal Compliance: To meet regulatory requirements and protect our business interests.
How We Store and Retain Information
1. Personal and Payment Data:
• Credit card details and billing addresses are securely stored for up to 120 days to manage disputes, refunds, or chargebacks.
• After 120 days, payment details are permanently deleted unless required for ongoing disputes or legal purposes.
2. ID Information:
• Government-issued IDs are collected for age verification and chargeback disputes, as necessary.
• Copies of IDs are stored securely and accessed only for legal or dispute-related purposes.
3. Data Security:
• All sensitive information is encrypted and stored using industry-standard security protocols.
• Access to your information is restricted to authorized personnel only.
Sharing of Information
We do not sell, rent, or share your personal information with third parties, except:
1. Legal Obligations: To comply with applicable laws or law enforcement requests.
2. Payment Processing: To trusted third-party payment processors for secure transactions.
3. Chargeback Disputes: To payment processors or legal authorities as evidence in dispute cases.
Your Rights
You have the right to:
• Access and review the personal data we collect.
• Request corrections or updates to your information.
• Request deletion of your data, except where retention is required for legal or operational purposes (e.g., chargeback disputes).
Age Restriction
Our services are intended for individuals aged 21 years or older. By providing your information, you confirm you meet this requirement.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Clouds of Smoke LLC
Email: info@cloudsnyc.net
Phone: (929) 705-6300
Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with the updated effective date.
Effective Date: November 17, 2024
At Clouds of Smoke LLC, we are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services. By engaging with our services, you consent to the terms outlined in this policy.
Information We Collect
We may collect the following information when you book our services:
• Basic Information: First Name, Last Name, Date of Birth, Phone Number, Email Address, Delivery Zip Code.
• Preferences: Selected Package and Preferred Contact Method (WhatsApp, Text Message, or Phone Call).
• Identity Verification: A valid government-issued ID to confirm compliance with the legal age requirement (21+).
• Payment Information: Credit Card details and Billing Address for processing payments and securing reservations.
Why We Collect Your Information
We collect and use your information for the following purposes:
1. Order Fulfillment: To process and deliver your hookah rental or catering orders.
2. Identity Verification: To ensure compliance with the legal age of 21+ years and prevent unauthorized use of our services.
3. Payment Processing: To securely process payments, deposits, and refunds.
4. Chargeback Defense: In the event of disputes, such as illegal chargebacks, we may use identity verification details, including government-issued IDs, as proof that the service was authorized by the customer.
5. Legal Compliance: To meet regulatory requirements and protect our business interests.
How We Store and Retain Information
1. Personal and Payment Data:
• Credit card details and billing addresses are securely stored for up to 120 days to manage disputes, refunds, or chargebacks.
• After 120 days, payment details are permanently deleted unless required for ongoing disputes or legal purposes.
2. ID Information:
• Government-issued IDs are collected for age verification and chargeback disputes, as necessary.
• Copies of IDs are stored securely and accessed only for legal or dispute-related purposes.
3. Data Security:
• All sensitive information is encrypted and stored using industry-standard security protocols.
• Access to your information is restricted to authorized personnel only.
Sharing of Information
We do not sell, rent, or share your personal information with third parties, except:
1. Legal Obligations: To comply with applicable laws or law enforcement requests.
2. Payment Processing: To trusted third-party payment processors for secure transactions.
3. Chargeback Disputes: To payment processors or legal authorities as evidence in dispute cases.
Your Rights
You have the right to:
• Access and review the personal data we collect.
• Request corrections or updates to your information.
• Request deletion of your data, except where retention is required for legal or operational purposes (e.g., chargeback disputes).
Age Restriction
Our services are intended for individuals aged 21 years or older. By providing your information, you confirm you meet this requirement.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Clouds of Smoke LLC
Email: info@cloudsnyc.net
Phone: (929) 705-6300
Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Changes will be posted on this page with the updated effective date.